In today’s competitive environment the ability to make business decisions intuitively and pertinently is strictly dependent upon availability and accessibility of data and information. Hence, in order to support the business action, Operational Intelligence comes to our aid.
In fact, what distinguishes Operational Intelligence it’s the immediate visibility, the real-time impact on business operations, as monitoring and taking immediate decision or changing sales action.
Operational Intelligence is generally managed via dashboard and allows dynamic delivering of insights into business operation, and provide different kinds of actions.
It is interesting to note from the Gartner’s ”Magic Quadrant for Intelligence Business Process Management Suites” published in 2017 October 24th, that “managing business processes effectively is a difficult challenge for today’s business leaders because many of the systems are rigid and difficult to change rapidly”.
And that “is even more important today for systems to be flexible and responsive, allowing process participants to intelligently respond to events (even for those working outside the process)”. The Gartner’s document provides a framework about operational intelligence, starting with the assumption that “by 2020, 70% of new integration technology deployed will have unified application and data integration capabilities within a single platform”.
It’s within this context and line of work that FBK has recently implemented the "CM|XS Operational Intelligence Module" (aka CM|XS OI) designed to support users with real-time intelligence to help them in taking the right decision. It provides a wider integrated component that goes beyond the existing functionality, giving the chance to retrieve any type of information from Feedback Analytic Module: CM|XS DataMart.
CM|XS OI module enriches the large spectrum of information actually available during the offer Construction Phase and Pricing Approval Flow, and this explains why it is usually assigned to whom has the responsibility of the Offer Preparation (Sales, Mkt, Finance, Tender Office) and the Approval Process.
The Analytics extracted can be given at different level of detail, from the customer involved in the dossier preparation to the single Item offered.
CM|XS OI module allows companies to define their own dashboards with a critical set of information, aiming to achieve the best strategy for the pricing definition, such as Account Analysis, Proposal Summary and Detail Analysis, plus all other information that can be retrieved from Contract Manager and DataMart solutions, as for Competitors, Customer Archetype and Products Segmentation.
Coming soon: don’t miss the next upgrades about the development of new application within CM|XS OI, especially for Machine Learning, Artificial Intelligence and Predictive Analysis, topic issues which we’ve been working on for a while and shall be made available soon for our Customers.
Stay tuned for the next updates, and thanks for watching!